This program prepares you for the following three Microsoft Fundamentals Certification exams. Graduates of this program are prepared for a wide range of IT jobs, including IT/Dynamics 365 Consultant, Technical Support, IT/Business Application Manager, and Business Analyst. Demonstrate knowledge in building solutions with Microsoft Power Platform, automating basic business processes with Power Automate, performing data analysis with PowerBI, and creating an AI-Enabled chatbot using Virtual Agents.
Describe Microsoft Dynamics 365 for CRM, including Marketing, Sales, Customer Service, Field Service and shared features.Describe Microsoft Dynamics 365 for ERP, including model-driven apps, Finance, and Operations apps.You will also learn the customer engagement features and capabilities of Microsoft Dynamics 365, as well as the finance and operation apps.īy completion of this program, successful students will be able to: You will learn to automate basic business processes with Power Automate, perform basic data analysis with PowerBI, and create simple Power Apps and chatbots. This program will teach you about the capabilities of the low-code platform, Microsoft Power Platform and Dynamics 365.
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